Help & FAQs

Help & FAQs

Cook Better. Eat Well. Share The Magic.

Everything you need to know before ordering from Atlas Market — and real humans if you’d rather just ask.

Talk to us

Question about your order, want to collaborate, or just want to say hi?

Email hello@atlasmarket.com.au Call or text 0429 028 724

194 Christmas St, Alphington 3078 · Mon–Fri 9am–5pm · Sat 9am–1pm · Instagram @atlasmarket_au

Quick answers

Ordering

Can I order just once?
Yes — the Cuisine Box is available as a one-off, no subscription required. The Weekly Shop Box is subscription only.

What’s the difference between the boxes?
The Cuisine Box is a guided meal kit with recipe cards included. The Weekly Shop Box is a grocery-style box with no recipe cards — you cook your way. Compare the boxes here.

When do orders close?
Tuesday at midnight for that week’s Saturday & Monday delivery.

Can I change my box after ordering?
Contact us before the Tuesday cut-off and we’ll do our best — hello@atlasmarket.com.au or 0429 028 724.

Recipe cards & menus

Does the Cuisine Box include recipe cards?
Yes — every Cuisine Box includes step-by-step recipe cards for that week’s destination menu.

Does the Weekly Shop Box include recipe cards?
No. The Shop Box is a flexible grocery-style box — the weekly theme guides the ingredients, but you cook your way.

What’s the difference between 3-dish and 4-dish?
Choose 3 or 4 dishes from the weekly menu. If you select a 3-dish box, you’ll receive dishes 1–3.

Can I see the menu before ordering?
Yes — every dish is listed on This Week’s Menu, along with upcoming destinations.

Are allergens listed?
Yes — menu allergens are listed on each week’s box page.

Delivery

Where do you deliver?
Across Melbourne, with courier delivery to regional Victoria.

When do you deliver?
Saturday and Monday across Melbourne; regional courier days depend on your postcode. Check yours with the delivery checker.

How much is delivery?
Free on subscriptions. One-time orders ship for a flat $10 across our delivery area.

What if I’m not home?
Boxes are packed cold with insulated liners and ice packs. Add delivery instructions at checkout — unit numbers, gate codes and a safe place.

Subscriptions

How do I skip, pause or cancel?
Log in to your account and open Subscription management — skip a week, pause or cancel anytime. No lock-ins.

When am I charged?
Weekly, on the day you signed up, before your delivery.

Why subscribe?
Free weekly delivery, and you never miss a menu.

Food & ingredients

Where does the food come from?
We source premium meats and fresh produce from trusted suppliers, and make our sauces and spice blends in our Alphington kitchen. Meet our producers.

Are meals pre-portioned?
Yes — everything is portioned to your selected size.

Do I get recipes?
The Cuisine Box includes step-by-step recipe cards. The Shop Box is flexible — you cook your way.

Payments

What payment methods do you accept?
We accept all major credit and debit cards.

When am I charged?
You’re charged at checkout for one-time orders. Subscriptions are charged weekly (on the day you sign up) before delivery.

Gifting

Can I gift Atlas Market?
Yes — Atlas Market gift cards are available now, and curated gift boxes are coming soon.

Do you do corporate gifting?
Yes — email hello@atlasmarket.com.au and we’ll put something together for your team or clients.

Still stuck? We’re humans.

Call or text us on 0429 028 724, Mon–Fri 9am–5pm and Sat 9am–1pm.

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