Help & FAQs
real humans, quick answersEverything you need to know before ordering from Atlas Market, and real people if you’d rather just ask.
Yes. You can order this week’s Cuisine Box as a one-off box, with no subscription and $10 delivery. The Cuisine Box and the Weekly Shop Box are subscriptions.
The Cuisine Box (meal kit) brings a new cuisine each week, with chef Charlie Carrington’s step-by-step recipe cards. The Weekly Shop Box is a grocery-style box with no recipe cards, so you cook your way. Compare the boxes.
Tuesday at midnight for that week’s Saturday and Monday delivery.
Contact us before the Tuesday cut-off and we’ll do our best: hello@atlasmarket.com.au or 0429 028 724.
Selected Melbourne suburbs on Saturdays and Mondays, plus Tuesday and Wednesday delivery to selected regional postcodes. Check yours with the postcode checker or at checkout. There’s no pick-up option.
Saturdays and Mondays, between 8am and 6pm, for Melbourne suburbs. Selected regional postcodes are delivered on Tuesdays and Wednesdays.
Free on subscriptions. One-off boxes have a flat $10 delivery fee.
Boxes are packed cold with insulated liners and ice packs. Add delivery instructions at checkout, including unit numbers, gate codes and a safe place.
Log in to your account and open your subscription to skip a week, pause or cancel anytime. No lock-ins.
Going away? Pause instead. Cancelling is permanent, and you’d need to subscribe again.
No password needed. Enter your email and we’ll send you a 6-digit code. From there you can skip, pause, and update your card or address.
Yes, just email us at hello@atlasmarket.com.au (Mon–Fri 9am–5pm) and we’ll sort it out. Let us know before the Tuesday midnight cut-off so it applies to that week’s delivery.
Subscriptions are charged on the same day each week as the day you signed up (every second week on a fortnightly plan). One-off boxes are charged at checkout.
Free delivery on every box, and you never miss a menu.
We accept all major credit and debit cards.
We source premium meats and fresh produce from trusted suppliers, and make our sauces and spice blends in our Cheltenham kitchen. Meet our producers.
Yes. Everything is portioned to the plan you choose.
Yes. Atlas Market gift cards are available now, as are our curated gift boxes.
Yes. Email hello@atlasmarket.com.au and we’ll put something together for your team or clients.
Our kitchen
4/51 Grange Road, Cheltenham 3192. Delivery only, no pick-up.
Cook a new cuisine every week
A new destination every week: 3 or 4 dinners designed by Chef Charlie Carrington, featuring premium meats, market-fresh produce, made-from-scratch sauces and step-by-step recipe cards.
Your weekly shop, upgraded
Premium proteins, seasonal vegetables, pantry staples and ATLAS-made sauces, thoughtfully packed for your week. No recipe, just the freedom to cook your way.
